Question 1

How long for delivery?

Accepted Answer

All products are carefully packaged and sent via Royal Mail Tracked 48.  We aim to have all deliveries ready for posting within 3 working days.  During busy times deliveries may be delayed, we will contact you if this is the case.

Question 2

What happens if my pottery breaks in the post?

Accepted Answer

We make every attempt to package our pots so that they travel safely.  That said, accidents happen and we will try to help in any way we can.  Please send photos of damaged packaging and the item and we will send a replacement if available or a credit note.

Question 3

Do you make to order?

Accepted Answer

The short answer is no.  I create the collections and upload to the website approximately 4 times a year.  If something that you like has sold out, please send me a message and I can let you know whether it will be in the next drop.

Question 4

Do you accept commissions?

Accepted Answer

Not usually... however, never say never!  Please get in touch to discuss.

Question 5

Are your pots food/microwave/dishwasher safe?

Accepted Answer

Crumpled Potter pottery is food safe and can be used in the microwave and dishwasher.  It is worth noting that dishwasher tablets contain very strong and aggressive detergents that can affect the glaze finish overtime, I therefore highly recommend hand washing your hand-made pottery.

FAQ

Frequently asked questions

How long for delivery?

What happens if my pottery breaks in the post?

Do you make to order?

Do you accept commissions?

Are your pots food/microwave/dishwasher safe?

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